POSITION: LAB MONITOR
SALARY: $10.00 Per Hour (upgraded 8/2004)
DUTIES and RESPONSIBILITIES:
As a Lab Monitor, you have the following responsibilities:
1. Monitor computer users to ensure that they are authorized for access.
2. Helping students by answering their questions to the best of your ability
- referring them to other information sources (i.e. instructor, handouts, manuals)
- providing general help with computer operation and software features (printing, saving and retrieving documents)
- helping with special features of lab supported software packages
- disk operations (formatting disks, copying files)
3. Maintaining the Lab
- checking lab supplies (printer toner, ribbons, ink cartridges, paper)
- reporting problems or lack of supplies
- checking for damaged or faulty equipment, vandalism and theft
- housekeeping (paper in bins, chairs under desks)
- cleaning the equipment (monitors, computers, desks, and whiteboards)
- checking for rules violations
- resetting equipment to established Columbia State defaults
4. Keeping current on software used in the lab
- maintaining familiarity with the list of software used in the lab
- attending training sessions and meetings for Lab Monitors held by Information Technology (This counts as work time. If these conflict with classes, notify the supervisor prior to the meeting time.)
5. Being prompt and responsible
- opening and closing lab on time
- being on time for your scheduled shift; notify supervisor if unable to report
- do not leave lab for an extended period of time during your shift; notify supervisor if problem
6. Maintaining a professional presence
- behaving in a professional manner whenever you are in a lab. Lab Monitors are representatives of Columbia State and serve as role models for others lab users.
- treating all users with courtesy and respect
- not spending too much time with one user at the expense of others who may need help
- not eating, drinking, or using tobacco products in the labs.
Students who work as Lab Monitors should balance their work time with their studies and other activities. This is an official job with the responsibility of guidance and aid for the computer lab users. Expanding your technology software and hardware knowledge is recommended. Tardiness and dishonesty will not be tolerated. Columbia State hopes that Lab Monitors will effectively assist peers with technical expertise, gain experience and knowledge useful in careers, develop a working relationship with other Lab Monitors, and enjoy working for Columbia State! Columbia State Lab Monitors are under the direct supervision of Emily Siciensky, Associate Vice President of Information Technology (540-2704). Scheduling, timekeeping and work materials will be maintained by Jayne Halter, Information Systems Records Clerk (540-2651).
Other duties as assigned, such as software updates, defragging hard drives, scan disk, Java updates, etc.
Consulting will be done on a very limited basis. Users who have consulting questions should be sent to their instructor or a Information Technology staff member.